california community colleges california community colleges Archives - CarsonPR

A few months ago I had the pleasure of presenting to the faculty and administrators of the California Community Colleges a lesson on “Power Listening“. It was geared to students to better understand pr marketing strategieshow to “listen”, not just hear, what is being said. This was a critical lesson when entering the business industry.

Today I saw a great article in Marketing Pros, that addressed this same issue about listening. It was from Todd Defren who has a blog called PR Squared. Todd puts the listening concept more in tune with the business world of marketing. Publicity professionals may hear, or listen to what is happening in a PR Clients market. But do they have the power, or knowledge to implement a program that responds to what they hear.

For example:

Defren says there are two ways you can “listen” to your customers:

  • Many savvy brands use active listening to monitor social media and respond when appropriate. Defren on active listening: “Quick! Somebody said something about us! Say something back!”
  • The next step is actionable listening. “The difference here,” he notes, “is that the folks doing the listening/responding are empowered to effect change within their organization, on customers’ behalf.

Much of what Todd is speaking about is social media. Knowing when and how to respond is critical. Having the power to do the response to what is said is necessary. By not acting quickly to social media comments about your pr clients product/service is a missed opportunity to gain a stronger brand and image. This is another example of showing a need to include social media and social networking in a pr marketing strategy for pr clients. If you are a PR Client, it is time to get your publicity campaign in gear with today’s pr marketing tools. Listen to what is being said about your industry, and products. Make sure you have a publicity professional or pr agency that can meet your needs.

It is hard to believe that a year ago I made a presentation to the California Community Colleges on  “Job Behavior” as the first soft skills lesson. This year our company produced another lesson onpresnetation on soft skills Power Listening. Although many people, including pr clients, ad agencies, even many publicity professionals think this isn’t that important, or a soft skill. Well it is. In fact listening is the most important soft skill a person can learn.

Check out these facts:

Over 75% of what we learn is from listening. And get this, a person can only speak about 180 words per minute, but we hear over 500 words per minute. That means we get bored when people are talking, and therefore loose interest and miss what is said. So if you are a pr client, publicity professional, start listening, not hearing, but listen to what is being said.

It was a great presentation and many of the professors and other administrators at this conference for the community colleges were very pleased with the presentation. Several people commented that they learned a lot and will begin using this Power Listening lesson in their classes immediately.

My other point why I am telling you about this, it is an excellent publicity vehicle. Our company was well received by the 109 community colleges throughout California. This is one of the many ways a pr client can gain exposure for their company, or themselves. Give lectures; speak on topics that you know, or about trends in your industry. A few helpful hints:

• Contact your local Chamber Of Commerce to give a lecture

• Contact any local, or regional associations in your industry and give a talk

• Send an article to your local newspaper to the business editor and ask them to publish your article. Make sure the article is newsworthy and talks about a specific topic in your industry

These are just a few suggestions. To learn more about making presentations, or “how to listen”, give George Carson a call. He knows how to listen, and can show you how to gain favorable publicity when using this soft skill. Contact George at 949-477-9400.