Is anyone listening to your social media conversations? - CarsonPR Is anyone listening to your social media conversations? - CarsonPR

There are a lot of conversations (noise) in social media. If you just try to follow only a few like Twitter, Pinterest, LinkedIn, Facebook, you will get drowned in all the conversations. So if this is overwhelming to you, then lets look at how to make people listen.

bigstock-Businesswoman-With-Big-Ears-10623491First of all, building a social media network is very important for pr clients. Before starting any social dialogue, these are some of the questions you need to ask when doing your conversations. Does it stimulate your customers to do the action you desire? Is it building brand loyalty? Are you creating any dialogue for people to interact with your conversation?

Major brands are using “conversations” to further build their pr visibility and brand. Companies like Coke, Pepsi, Microsoft, Apple among many others are aggressively “talking” to their consumers. But are their customers really listening? Some of these brands use Facebook and Twitter to get people to participate in contests, or engage them into a discussion. These pr marketing strategies are good, if understood. Sometimes the results are very small when you look at the overall numbers these social media have in comparison to those people responding. Does this mean they should not continue their publicity campaign? Of course not. You need to have a plan, just like a marketing plan, or media plan, you need to develop a publicity strategy of where, when and the topics you want to start. Just because the immediate followers or those responding might be small, you are developing a massive exposure about you and your brand. And the same is true when you ran a print or TV campaign. The exposure is always greater than those directly involved in your message. This is part of building a brand.

I read a recent article by Barry Levine that sums it up  “ Social media conversations are a whisper not a shout.”

That means you need to know who are your customers, know what they like on social media, what they enjoy Social meida-penguinsdoing and how often do they engage in the social media that you want to connect with them. Seems like a lot of research, and it is. But once you have learned this about your customer, then you can begin the “conversation.” With that said, it is important to have a true conversation, not a sales pitch, nor how great your company or brand is. Just like you would discuss a topic with a friend, keep your conversations friendly, and point out the good and bad about something. Get people to interact. That’s why so many brands use contests. Unfortunately, that is now getting overused and should be done on a limited basis, not become your main reason to have the conversations.

In summary, are conversations being heard? They can be if you are active in conversation with your customers and start topics that they would like to discuss. Remember, postings are good in social media, but that isn’t building a brand unless you get people involved in conversations. Then the word will spread beyond the social platforms, that’s how to create the buzz in the industry.

If you are ready to continue the conversation, give George Carson a call at 949-477-9400.

Sorry, the comment form is closed at this time.